Understanding the customer journey is like having a treasure map that leads you straight to your customers’ hearts. Being able to predict their needs and preferences at every stage is the secret sauce that turns ordinary businesses into extraordinary ones.

And while you might be thinking “that sounds great but complicated and time-consuming” then it’s time you say hello to the power of automation!

Ernesto Mandowsky from CPD Advisors and stellar business systems designer, will be leading this session to help you unravel the mysteries of the customer journey and reveal its three critical stages. He will dive deep into customer data models, revealing the Top 5 data collection points. And since we’re talking automation, he will also be demonstrating how cutting-edge tools like Notion and Tally can help you gather, organize, and centralize information, taking your backend to the next level!